monitexaHow Monitexa works
A clear plan.
From camera access to escalation.
We define what to watch, when to watch it, and what to do when something needs attention.
01
01 / Assess your site
We review camera access, visibility, operating hours and the activity that matters.
02
02 / Agree the response
Together, we define event rules, contact order, reporting and any supported speaker warnings.
03
03 / Test, monitor, improve
We test the workflow before coverage begins and review what needs adjusting.
What we’ll need from you
- Property type, location and site timezone
- Camera count, platform and viewing areas
- Required coverage hours and expected activity
- Authorized contacts and response instructions
- Your preferred reporting format
What we agree before launch
- Approved views and secure access arrangements
- Monitoring model and service limitations
- Event rules and escalation order
- Compatibility and communication tests
- Quote, trial terms where applicable, and review process
Will this work with our existing cameras?
We assess remote access, image quality, permissions, connectivity and the monitoring workflow before confirming compatibility. A camera brand alone does not establish suitability.
What happens when you see an incident?
Operators verify the activity and follow your agreed escalation plan. Contacts, communication channels and any supported voice deterrence are defined before monitoring begins.
Do we have to commit to 24/7 coverage?
No. Your plan can focus on nights, weekends, scheduled hours or a defined event workflow. We scope the coverage around your site and requirements.
Can we test the service first?
Ask about a defined trial. Eligibility, duration, coverage, pricing and success criteria are agreed in writing before it starts.
Step 1: Explain the property and the problem.
Start with the type of site, the areas you want covered and the hours when support is needed. Tell us about routine deliveries, staff access and any recurring operational concerns. The objective is to describe the activity that matters, rather than simply count cameras.
Step 2: Check the views and agree the instructions.
We assess the proposed access and usable views in relation to your requirements. Together, we define relevant events, expected activity, contact order and reporting. The plan should also explain what happens if a camera is unavailable or a nominated contact cannot be reached.
Step 3: Test the workflow before relying on it.
Use planned activity to check whether the event can be observed and described from the chosen view. Test the communication route with the nominated contacts, confirm timestamp conventions and resolve unclear instructions before the monitoring schedule begins.
Step 4: Review and update the plan.
Your property may change after onboarding. New construction, moved stock, altered opening hours and a different contact list can all affect the monitoring brief. Set a clear route for updates and use reporting reviews to identify where the instructions need adjustment.
Make your next security move a smarter one.
Tell us about your site. We’ll help define the right monitoring plan.